Prosupo's CX and Outsourcing Blog

Dec 1, 20223 min read

6 mistakes in Customer Support

Customer complaints are an opportunity to learn and improve. No matter what industry you are in, you will always have to deal with...

Nov 17, 20222 min read

The 5 most common mistakes made in customer service

One mistake can lead directly to the next and that always brings more disadvantages. Excellent customer service is an important building...

Nov 11, 20224 min read

Service desert Germany - still a justified designation?

Where does this designation come from? Why Germany has this image Germany and its customer service - Still a desert? Conclusion...

Nov 1, 20223 min read

Why good community management is so important!

#communitymanagement #customerservice What is an online community? When we talk about an online community, we are talking about a global...

Nov 1, 20223 min read

PRESENT vs. FUTURE - What is becoming increasingly important in customer service?

In recent years, the customer service industry has changed significantly. Not only have the types of services become more complex and...

Nov 1, 20223 min read

Live chat? We reveal 4 reasons why you need it!

#livechat #softwaretool #customersupport #customerservice With this article, we'll take a closer look at the benefits of live chat for...

Oct 31, 20222 min read

5. Freelancers in Customer Service - Curse or Blessing?

#customersupport #customerservice #freelancer What are freelancers? A sensible investment? Why more and more companies are distancing...

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